About Us

OUR BRAND STORY

Novene is operated by 3D RETAIL ECONOMICS PTY LTD as a focused online store specializing in pet collars. It is built to give customers practical product facts before checkout. Novene keeps the experience approachable by explaining product details, shipping, returns, and support in plain customer language.

OUR MISSION & VERTICAL FOCUS

Our mission is to keep shopping for pet collars simple and transparent. We focus on product details customers can verify, including materials, dimensions, color, package contents, common use, care expectations, and support steps.

The Novene online storefront launched in 2026 to serve customers in Singapore. We review listings before publication and keep product specifications, package contents, prices, availability, and customer policies current as the catalog changes.

OUR COMMITMENT TO YOU

We aim to provide clear product pages, secure checkout through Shopify, free standard shipping where stated, tracking emails, accessible support, and a 30-day return window for eligible items. If a customer has a question before purchase or needs help after delivery, our team can be reached at care@novene.shop during Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). Before ordering, customers can use the listed dimensions, materials, package contents, and care details to decide whether an item suits their needs.

STORE INFORMATION