This Contact Us page gives customers the official support, phone, email, and business identity details for Novene.
OUR IDENTITY
Legal Business Name: 3D RETAIL ECONOMICS PTY LTDStore Name: Novene
Physical Business Address: Level 1, 16 McDougall Street, Milton, QLD 4064, Australia
ABN: 67 643 202 868
ACN: 643 202 868
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: care@novene.shopBusiness Phone Number: +61 466 064 935
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
We handle messages during the support hours above. Requests involving carrier claims, return inspection, payment checks, or product condition may need additional information.